Scriptlogic Help Desk Software: Point, Click, Done

Help Desk Authority is an effective call center software solution helping to manage incidents. Help Desk Authority software enables:

• Effectively eliminate calls from falling through the cracks and reduce the number of unresolved calls with Help Desk Authority's numerous tracking and reporting features.
• Help Desk Authority software allows you to log calls easily through a Windows interface or Web interface.
• Use issue and email templates to save time with data entry.
• Save time by converting email into tickets.
• Increase service levels by resolving calls faster with information you store in Help Desk Authority's knowledge base.
• Decrease the number of calls received by your call center by providing end-users with a means of entering their own issues and checking on the status of their issues.
• Automatically escalate issues or notify agents of important changes or issue details with Auto Escalation, an enhancement tool for Help Desk Authority software.
• Quickly search over your entire Help Desk Authority database and attached files with search functionality to provide faster response time to customer calls.

Available for both Web and Windows environments, Help Desk Authority offers seamless trouble ticket tracking for reducing the entire life cycle of an issue. More detailed product information and 30-day evaluation copy of Help Desk Authority can be downloaded from our web site.
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