Scriptlogic Help Desk Software: Point, Click, Done
Contact Us | 1-800-813-6415
Download the Free Trial of Help Desk Authority:
Two Versions to Choose From
Download the free software trial of Help Desk Authority to receive a comprehensive, customizable solution for any small or medium sized business. With two versions to choose from, and the ability to add modular features as needed, Help Desk Authority empowers technicians to immediately diagnose and resolve issues from a single console.
| Help Desk Authority | Professional Edition | Enterprise Edition |
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| Business Rule Based Routing |  |
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| Incident templates | |
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| Report Scheduling | |
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| Customizable reports, queries and views | |
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| Automatic alerts | |
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| Incident status reports | |
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| Advanced ticket tracking | |
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| Comprehensive Issue history | |
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| Active Directory integration and single sign-on | |
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| Ticket workflow | |
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| Auto-response from email | |
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| Automatic ticket from email | |
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| Message board | |
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| Web, Mobile and Windows Consoles | |
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| Knowledge base and self-service portal | |
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| Inventory Assets Manually | |
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| Comprehensive Dashboards | |
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| Streamlined Configuration | |
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| Intuitive Search Functionality | |
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| Skills based routing of issues | |
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| sl360 Trouble Shooting Tool Suite | Professional Edition | Enterprise Edition |
| Network Diagnostics | |
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| Application / Service Monitoring | |
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| Integrated Dashboard | |
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| Quest Foglight NMS | Professional Edition | Enterprise Edition |
| Automate the Help Desk from a Network Management solution | |
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| Access functions using Help Desk tickets | |
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| Check network health with Interactive Network Maps | |
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| Proactively manage incidents | |
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| Auto-remediation of incidents | |
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| Reset Alerts Automatically | |
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| In depth data on devices - status, history and availability | |
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| Baseline bandwidth usage for server, network and applications analysis | |
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| HDAsset | Add on module | Enterprise Edition |
| Complete Asset Management | |
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| Discover Hardware and Software Assets | |
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| Determine Asset Modification, Addition and Deletions | |
| Remote Support Center | Add on module | Enterprise Edition |
| Get Behind the Screen help without end-user interference | |
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| Use Expert Assist, a client with over 40 functions | |
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| Access performance monitoring dashboards | |
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| Chat service | |
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| File Transfer | |
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| Remote support of laptops and desktops | |
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| Assist remotely | |
| Password Self-Service | Add on module | Enterprise Edition |
| Activity reporting for users | |
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| User capability to unlock accounts | |
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| User capability to restore lost or forgotten passwords | |
