Help Desk Authority
(Formerly BridgeTrak)
Maximize your help desk’s productivity and reduce the lifecycle of a help desk ticket with seamless trouble ticket tracking software.
Solid, Reliable Issue Tracking
Help Desk Authority is an industry leading, easy to install solution that enables your help desk staff to manage end-user issues and keep them from falling through the cracks. With Help Desk Authority you can:
- Replace expensive enterprise software or hard to maintain homegrown solutions
- Increase service levels while reducing help desk costs
- Empower end-users with self-service options for creating trouble tickets and accessing a knowledgebase of known resolutions
- Promote efficiency of help desk staff by equipping them with powerful, easy to use tools for trouble ticket tracking, asset management and inventory, and remote support
For all help desk related issues, we provide help desk administrators with both a Windows and Web based ticket tracking system so open issues can be addressed in a timely manner, and productivity levels remain in line with business objectives. Additionally, Help Desk Authority can:
- Integrate with Active Directory enabling end-users/help desk administrators to utilize a single sign-on for assigning/updating issues
- Accelerate the time-to-resolution for open tickets and notify appropriate parties based on established criteria with automatic issue escalation
- Reduce service requests by leveraging a user-accessible knowledge base articles and providing password self-reset capabilities
- Manage and discover IT assets across the network to gain a more accurate inventory of your hardware and software
Help Desk Authority is available in 3 editions: Standard, Professional and Enterprise.
- Looking for a standard way to track and prioritize your help desk issues? Help Desk Authority Standard
- Need a more advanced help desk solution that offers Active Directory integration, customer self-service, automatic escalation of tickets, email integration and more? Help Desk Authority Professional
- Looking for an encompassing help desk solution that addresses everything from ticket tracking and asset management to password self-service and remote desktop management? Help Desk Authority Enterprise
Compare all 3 editions with this detailed feature-by-feature Comparison Matrix then Download a free 30 day evaluation copy of Help Desk Authority.
